Cant Resist Cakes, Cake Shop In Ilkeston

By placing on order with Can’t Resist Cakes you are accepting the following Terms and Conditions: 

Privacy Policy - we do not store credit card details nor do we share customer details with any 3rd parties.

Payments

Payments are taken via Cash/Credit/debit cards/ Paypal. A non-refundable £20 deposit will be taken for celebration cakes to secure booking. If ordered within 7 days or using our 24 hour service payment is required in full. The full balance can be paid on collection or before. For celebration cakes over £100, a non-refundable £30 deposit is required and full payment due 7 days before the due date. 

Wedding Cakes; a non-refundable £50 deposit will be taken to secure your booking. Full payment is required no less than 28 days prior to your wedding.

Failure to pay on time can mean an increase in cost to have your order rescheduled or loss of booking.

Wedding Cake Consultation

This is a free initial service we offer, however if you are requiring tasters and our design service then you will have to pay a non-refundable deposit of £50*.  If you require just tasters then we will charge £10* for these.  

This will be *deducted from the cost of your wedding cake if you go ahead and book the cake with us (*applies to orders over £200, if your order is less than this, the charge will not be refunded).

Delivery/collection times 

When we offer a 24 hour ordering service and will endeavour to complete your order within this time scale. However, in extenuating circumstances, Can’t Resist Cakes cannot be held responsible if the cake is not delivered within this time scale.

Cakes will be delivered or collected at a time agreed by you and Can’t Resist Cakes.

If any order is not picked up on the day arranged by you and Can’t Resist Cakes, or delivery is denied, the customer is responsible for the remaining balance. Can’t Resist Cakes will make every attempt to contact the customer in the event of a missed pick up date or denied delivery.

Cake Quotes

The customer will receive a quote for all items discussed. The quote shows all costs for the cake(s). Each design is individually calculated to provide the most accurate quote based on the cake content and the skilled time element involved in making each design.

Quotes are valid for up to 2 weeks unless otherwise stated.

Hiring of Additional Items

If additional items are being hired from Can’t Resist Cakes such as stands and bases, a security deposit will be required. This is fully refundable on the safe and full return of the hired items. This will be arranged with you.

Bespoke Designs

We work hard to design your cake to the specification required. We work with the information provided to us and cannot be held accountable for anything not asked of us to do.

Our designs are the property of Can’t Resist Cakes and cannot be used elsewhere.  We therefore keep all our designs on the premises. If amendments are required by the customer, then Can’t Resist Cakes may ask the customer to attend an appointment to confirm these amendments.

Imaging

Images on cakes may alter slightly and vary from any images you or we have provided depending on upon copyright prohibitions. Items on cakes in images are not always provided and can be an optional extra or alter to the one in the image slightly but we endeavour to create your cake to the specification requested. We work with the information provided to us and cannot be held accountable for anything not asked of us to do. 

Ingredients

Please be aware that whilst your chosen cake may not be made with nuts or a nut product, it will be prepared in a kitchen where nut products may be used in other cakes and fillings.  If you would like to know about any Allergens used in our creations or special dietary requirements then please ask.

Some of the items on your cake might be made out of sugar paste.  Can’t Resist Cakes strongly recommend that these are not eaten as they contain a high concentrate of colouring.

The decorations may also contain wires, jewels and other non edible products.  It is your or your caterer’s responsibility to endure that these non edible products are removed before serving the cake to yourself or your guests. Alternatively we can provide a fully edible cutting cake that is not so highly coloured or decorated.

Delivery and set-up of all cakes

Delivery of wedding cakes costing over £250 includes free set-up at choice of venue as long as it is within a radius of 10 miles, extra charges apply outside of this catchment area.

Please make sure you provide us with the delivery address, date, time and a contact name at the delivery site. It is your responsibility to provide these details within a reasonable time frame.

Multi-tiered cakes are usually transported in their individual tiers then assembled and stacked on site, where any last minute decorations and last minute touches are also applied.

Every possible care will be taken for delivery and set up of your cake. If you do not require set up and delivery only, then once your cake has been delivered the cake becomes the responsibility of the customer. If setting up is required, then the cake becomes the responsibility of the customer when set up is complete. Can’t Resist Cakes cannot be held responsible for any destruction of cake(s) once they are in the care of the customer/venue.

Cancellations

Wedding Cakes: You can cancel your order up to 28 days, in writing, before the required date. However deposits are non-refundable, after this date you will be liable for the full balance of the order. In extreme personal circumstances we will do our best to work around you as best as possible. This is at the discretion of Can’t Resist Cakes.

Celebration Cakes: You can cancel your order up to 14 days before the required date (if not ordering within 7 days or using our 24 hour service). Deposits are non-refundable.

Discounts are discretionary and can be changed and altered by Can’t Resist Cakes at any time.

Offers and discounts can be withdrawn at any time by Can’t Resist Cakes.

Refunds

We retain the right to cancel any orders placed that we do not have the availability for. In this circumstance, a full refund with deposit will be issued if payment has been paid in full.